DELIVERY & SHIPPING

At ZAAV G, every piece is carefully prepared and shipped from Bali with attention, care, and respect for the craftsmanship behind it.
We currently offer worldwide shipping.

Processing Time

• Most orders are processed within 1–5 business days
• For handmade, custom-made, or made-to-order jewelry, processing times may vary depending on the complexity of the design
• If additional production time is required, we will contact you directly

Shipping Time

Estimated delivery times depend on the destination country and shipping provider.

International delivery may take approximately:

Please note that shipping times are estimates and may occasionally be affected by customs processing, holidays, weather conditions, or carrier delays.

Shipping Providers

We work with trusted international shipping partners, including FedEx, DHL, EMS, POS Indonesia, and other reliable carriers depending on the destination country.

Tracking information will be provided once your order has been shipped.

Packaging

Every ZAAV G piece is carefully packaged to ensure it arrives safely and beautifully.
We pay special attention to the details, so each order feels meaningful from the moment it is opened.

Incorrect Shipping Information

Please make sure your shipping details are accurate before placing an order.
ZAAV G is not responsible for packages delayed, lost, or returned due to incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Packages

• If your package is significantly delayed or appears lost, please contact us and we will do our best to assist you
• Once an order has been transferred to the shipping carrier, delivery responsibility may partially depend on the carrier's operations and policies

Damaged Packages

If your package arrives visibly damaged, please:

• Take photos before opening the package
• Contact us immediately after delivery

This helps us resolve the issue with the shipping provider as quickly as possible.