privacy-policy

At ZAAV G, we value your trust and treat your personal information with care and respect. This Privacy Policy explains how we collect, use, protect, and process your information when you visit our website or place an order with us.

By using this website, you agree to the terms outlined below.

1. Information We Collect

We may collect the following information when you use our website or contact us:

Information you provide directly

Full name
Email address
Phone number
Shipping and billing address
Order details
Messages sent through contact forms, WhatsApp, or email

Payment Information

Payments are processed securely through trusted third-party payment providers. ZAAV G does not store your full credit card or payment details.

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type
Device information
Pages visited and browsing behavior
Cookies and analytics data

2. How We Use Your Information

We use your information to:

Process and deliver orders
Communicate with you regarding purchases or inquiries
Provide customer support
Improve our website and services
Personalize your experience
Send updates, promotions, or newsletters (only if you choose to receive them)

3. Sharing of Information

We do not sell, rent, or trade your personal information.

Your information may be shared only with trusted third-party services necessary to operate our business, including:

Website platform providers (such as Shopify)
Payment providers (such as Xendit and other payment gateways)
Shipping and logistics companies
Analytics and advertising services (such as Google or Meta)

These providers are required to handle your information securely and confidentially.

4. Cookies

Our website uses cookies and similar technologies to:

Ensure proper website functionality
Improve user experience
Analyze website traffic and performance
Support advertising and marketing activities

You can disable cookies through your browser settings at any time.

5. Data Retention

We retain personal information only for as long as necessary to:

Fulfill orders and provide services
Comply with legal obligations
Resolve disputes and enforce agreements
Improve customer experience

After this period, information may be securely deleted or anonymized.

6. Your Rights

You have the right to:

Request access to your personal information
Correct or update your information
Request deletion of your data
Withdraw consent for marketing communications at any time

To make a request, please contact us at:
📩 zaavg.bali@gmail.com

7. Security

We take reasonable technical and organizational measures to protect your information, including:

Secure SSL encryption
Restricted access to personal data
Secure payment processing through certified providers

However, no method of online transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external websites.