terms-of-service

Welcome to ZAAV G.
These Terms of Service govern your use of our website and services. By accessing our website or placing an order, you agree to these terms.
Please read them carefully before using the site.

1. General Information

ZAAV G is an independent jewelry brand creating handcrafted jewelry inspired by Bali, art, and personal meaning.

By using this website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.

We reserve the right to update or modify these Terms at any time without prior notice.

2. Products & Handmade Nature

All ZAAV G jewelry is handcrafted.

Because of the artisanal nature of our work:

Slight variations in texture, stone color, shape, or finish may occur
Natural stones may contain unique inclusions and characteristics
Handmade details are considered part of the design and individuality of each piece

These variations are not considered defects.

3. Pricing & Currency

All prices displayed on the website are listed in the selected currency unless otherwise stated
Prices may change at any time without notice
Import duties, taxes, customs fees, or local charges are the responsibility of the customer

4. Orders

After placing an order, you will receive an order confirmation by email.

ZAAV G reserves the right to:

Refuse or cancel orders
Limit quantities
Request additional verification if necessary

If an order is canceled after payment, the amount paid will be refunded through the original payment method.

5. Payment

Payments are securely processed through trusted third-party payment providers
ZAAV G does not store complete payment card information

By submitting payment information, you confirm that:

You are authorized to use the payment method
The provided information is accurate

6. Shipping

We ship worldwide.

Shipping times are estimated and may vary depending on:

Destination country
Customs processing
Local delivery services
Holidays or force majeure circumstances

ZAAV G is not responsible for delays caused by customs, shipping carriers, or circumstances beyond our control.

Customers are responsible for providing accurate shipping information.

7. Returns & Exchanges

Because many ZAAV G pieces are handmade, limited edition, or made to order, all return and exchange requests are reviewed individually.

We do not accept returns or exchanges for:

Custom-made items
Personalized pieces
Items damaged through improper use or external impact

If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos and order details.

Approved refunds will be issued through the original payment method.
Shipping costs, customs fees, and taxes are non-refundable unless required by law.

8. Jewelry Care

ZAAV G jewelry should be handled with care.

To preserve the beauty of your jewelry:

Avoid contact with water, perfumes, chemicals, and cosmetics
Remove jewelry before sports, swimming, or sleeping
Store pieces separately in a dry place

Natural wear over time is not considered a manufacturing defect.

9. Intellectual Property

All content on this website, including:

Photographs
Videos
Logos
Jewelry designs
Texts and branding

Belongs to ZAAV G and may not be copied, reproduced, distributed, or used without written permission.
Unauthorized use of our content or designs is prohibited.